Policies
Satisfaction guarantee
We want our customers to be completely satisfied with all of our products. That’s for our web store orders we stand behind nearly all of our products with a limited warranty.
Price guarantee
We want to make sure you never pay more at Shower4ever.com. If you find an identical Shower4ever.com product at another retailer for a lower price, we will gladly match that price. In order to receive the adjusted price, the item must be the same style, size, and color as the item on Shower4ever.com. The item from the competing retailer must also currently be in stock, available, and ready to ship. We cannot honor price matching for auction sites or stores outside the United States. Applicable taxes and shipping charges will be included when calculating a price difference. To receive the adjusted price, contact Shower4ever.com customer support at: (800) 432-9149 (available 9 am-10 pm EST). Please note that this offer is valid within 30 days of your purchase at Shower4ever.com.
Shipping rates
Freight is Free in the continental USA. Orders will ship Ground. Allow 3—7 business days for delivery. Unfortunately, we do not ship to P.O. boxes due the size of our products. For Alaska/Hawaii/Canada territories shipping Cost please add $250.00 of total purchase price
For Alaska/Hawaii/Canada territories shipping Cost please add $250.00 of total purchase price
Shipping Policies
Visible Loss or Damage: Any external evidence of loss or damage that occurred during transit is considered visible loss or damage and must be noted on the bill of lading and signed by the carrier’s agent (driver). Failure to adequately describe the visible loss or damage could result in the carrier delaying or refusing to honor the freight claim.
Concealed Loss or Damage: Any damage that occurred during transit that was not visible at the time of delivery is considered concealed loss or damage. Due to rough handling in transit it is possible to damage the contents of a container without damaging the container. If such a situation occurs it is important to contact Shower4ever.com customer services immediately for instructions on how to handle the claim. If a claim is to be filed it is important to save the container that the damaged merchandise arrived in. You must open all received boxes and inspect products for concealed damage within 3 business days of delivery.
Receiving Your Shipment: When receiving your shipment it is important to do the following;
- Your shipment may consist of a number of individual boxes placed on a single pallet. The pallet will need to be separated to be unloaded. Unless specifically requested, no truck lift-gate services are ordered for delivery. The truck driver is required to assist in "breaking-down" the pallet and in unloading of individual boxes off the truck. Please note that you will need to have at least one other person to help the driver with unloading. If you do require additional unloading help or lift-gate services from the carrier, you may contact the freight carrier directly to request such service, however any additional charges for custom unloading are to be your responsibility.
- Count all pieces of your freight. Even if your shipment arrived on a pallet there should be a piece count on the bill. Ensure that all pieces are accounted for.
- Check shipment for any visible damage to containers. If the boxes are dented, crushed, scratched, punctured, or cut it is very important to mark this on the bill of lading. If there is a possibility of damage it may be necessary to open the box and mark the actual damage on the bill of lading. It is important to be specific.
- Boxes that have been dropped may not show obvious signs of external damage. You may want to open these specific boxes before the driver leaves to ensure that the contents do not have concealed damage. The driver may refuse to allow you the time to open specific boxes — if this is the case, open the boxes as soon as possible, but not later than 3 days after the delivery, to inspect for damage.
Refusing a Freight Shipment & Freight Carrier Fees: If the shipment is damaged and unusable, it may be necessary to refuse part or all of the order. Call our customer service department at
1-800 432-9149 before refusing any shipment. Shower4ever will fill the freight claim for damaged freight if the carrier is our normal in-house carrier. If the carrier was chosen by the consignee then it will be the responsibility of the consignee to file such a claim.
Should a shipment arrive with damages caused by the carrier, the carrier will return the merchandise "Dead Head" at no cost to either party. Do not attempt to return any shipment back to Shower4ever.com or the originating factory without prior authorization from Shower4ever.com. Please review the Shower4ever.com Return Policy for additional information.
Please note that any additional freight carrier's fees such as re-delivery, special notification and lift-gate services are the responsibility of the customer (unless otherwise noted on your order). If such services are requested by you and billed to Shower4ever.com, all such fees shall then be re-billed to your credit card. If the freight carrier is unable to deliver the freight due to problems with contacting you or setting up delivery appointments, storage fees may be assessed by the carrier — in such case all storage fees are the responsibility of the customer and shall be billed to your
credit card.
Return policy
Shower4ever.com has a goal of making your shopping experience with us simple and efficient. We also strive for your total satisfaction. Should you need to return an item to us, please note the following Cancellation and Return Policy;
- If an order is canceled prior to shipment, payment will be fully refunded minus a 5% bank credit charge. Note that we consider your product to be "shipped" when a Bill of Lading and tracking number have been generated for a freight carrier. After products are considered shipped, cancellations are treated as returns as described below.
- All returns require a Return Merchandise Authorization (RMA) from our Customer Service Department. Please call 1-800-432-9149 to obtain an RMA. No returns will be accepted or any credit granted without an RMA. To provide any credit or replacement units we must first have a chance to receive and completely inspect your return.
- Per our "30 Day Risk-Free Return Policy" returns will be accepted within 30 business days of product receipt. Shipping charges on returns shall be the responsibility of the customer and all returned items must be returned in "new" or "like new" condition, in undamaged original manufacturer's packaging and with all original product manuals. After the product is received, inspected and verified to be in "like new" condition, a full refund will be provided on the product purchase price. For products sold with a "Free Shipping Promotion" the actual freight cost to originally ship the product will be deducted from your refund. We do not charge any other charges or re-stocking fees for returns.
- If you refuse an item delivered by a commercial shipping company for any reason other than damaged merchandise or a shipping error by us, the item shall be treated as a return and charges described in Section 3 above shall be applied. Additional charge of 10% and any additional freight carrier charges shall be billed to you.
- Most products come with a manufacturer's warranty which is located in/on their packaging or in their documentation. We do not provide any warranty over and above the manufacturer's warranty.
- Please note that custom manufactured products or special ordered products may not be returned. If such products are damaged in shipment, we will assist you with freight claims, or if a product is found to have a manufacturing defect — it will be repaired or replaced based on manufacturer's warrantee policies.
Privacy and Security Statement
We respect the privacy of our customers. This privacy policy statement is designed to help you understand what information we gather online and what we do with that information. Because our Web site will continue to implement new technologies and improve the services and features we provide, this policy is subject to change without prior notice. For that reason, we encourage you to review the privacy policy periodically. Registered users will be notified by e-mail of any material changes in either the scope of the privacy seal, the language of the privacy notice, or our information practices and given the chance to opt-out of any new uses. By using our Web site, you agree to the terms of the privacy policy in effect at that time.
Information We Gather
The type of information we gather online is summarized into six general categories. The following explains why we collect this information and how we use it.
1. General Tracking Information
We keep track of the pages visited by each user. Our Web server automatically collects some information about you when you request pages from our server, including your IP address. Your IP address is a number that is used by computers connected to the Internet to identify your computer so that data (such as the Web pages you request) can be sent to you.
We aggregate this data with data on the pages visited by other users to track overall visitor traffic patterns. We use this information to improve our site by making it more responsive to the needs and preferences of our users. This information does not identify you personally.
On occasion we may provide this aggregate information to vendors, investors, potential advertisers, or news agencies to demonstrate the amount of interest in the site and to help us plan for technical infrastructure requirements.
2. Click Path Tracking
Using cookie technology (see below for more information), we track your click path through
our site.
We use this information to help customize your visit to our site.
3. Registration Information (only if registered at Shower4ever.com)
In order to register on our site, you must provide your:
• First and Last Name
• Mailing Address
• E-Mail Address
• Home Phone Number
• ZIP Code
• Log-In ID
• Password
Registration is an optional service provided by Shower4ever.com. However, you must be registered on our site to shop online.
If you choose to register:
• We require your first and last names to help us differentiate your registration profile from others at Shower4ever.com. They also allow us to automatically populate shipping information forms should you decide to order from Shower4ever.com. We require a mailing address in order to make the checkout process faster. Your address will also be added to our customer information database to allow Shower4ever.com to research and offer products and services specifically designed for you and customers like you.
• We require a phone number in case there is a problem with your order. We will not telemarket to you. However, you may be called and asked to participate in an optional Shower4ever.com telephone survey designed to help us improve your shopping experience.
• We require a zip code so that you can shop the Shower4ever.com Home Improvement Warehouse nearest you. We can also deliver content appropriate to your region. For example, if you live in Southern California, we wouldn't want to feature on your home page a how-to on preparing for severe winter storms.
• We require an e-mail address because, unlike your first and last name, it identifies you uniquely. We will send you an e-mail confirming your registration on our site, and in the event you forget your password, we will send it to your e-mail address at your request. Periodically, we will send promotional e-mails describing new features or products. You may unsubscribe to these e-mails at any time using the unsubscribe link at the base of any Shower4ever.com e-mail.
• We require a unique log in ID and password combination that allows you secure access to your user profile and preferences. If you forget your password, at your request we can e-mail it to the e-mail address you chose in your profile.
We have legally binding agreements with these service providers that prohibit them from using your information for any purpose other than what Shower4ever.com instructs them to do with it.
If you ever need to view, change, update or delete any of your registration information, log in and click My Account at the top of the screen. You will be taken to a page where you can access your information so that you can edit it.
4. Online Ordering Information
If you choose to purchase products from our site, you will need to provide the following information so that we can fulfill your order:
• First and Last Name
• Contact Phone Number(s)
• Shipping Address
• E-mail Address
• Credit Card Account Information
We use this information for the purpose of fulfilling your order. Your order information will also be used to track and analyze shopping trends. This analysis allows Shower4ever.com to provide the highest quality products and services possible.
We do NOT sell to any third party under any circumstances any of the personal information you provide to complete your order. We request a contact phone number in case one of our customer service representatives would need to reach you, such as in order to arrange a delivery time.
We request your e-mail address because we send a single e-mail message acknowledging receipt of your order. This message contains the list of items you purchased, a reference number, delivery method and the total amount of items requested, but it does NOT contain your credit card number.
Use of Cookie Technology
In order to register on or order products from our site, your browser must be set to accept cookies. A cookie is just an entry in a text file or folder on your hard drive. We use cookies when you visit our site, so the site can remember your specified area of interest and any other information you have saved. Cookie technology allows you to save products to your wish list or how-to's to your "My Projects " section.. We also use cookies to track the items you place in your shopping basket and the pages you visit. You must enable cookies on your Web browser for Shower4ever.com to function correctly. If you are concerned about information contained in your Shower4ever.com cookie, you may delete the file(s) at the end of each browser session. View your browser's help file for more information on cookies.
The only personal information our cookie can contain is information you supply yourself. Our cookies cannot read data from your computer. If you would like more technical information about how cookies work, take a look at .
BBB Online
We also participate in the Council of Better Business Bureau's BBBOnLine Privacy Program, and comply with all BBBOnLine Privacy standards. Further information about this program and its dispute resolution process is available at
Children's Policy
We do not intend to collect any personally identifiable information from children through our Web site. Please do not allow children under the age of 13 to provide any personally identifiable information, ask questions or participate in chat rooms related to our Web site. If we determine that a child under 13 has provided personal information in violation of this policy, we will delete that information as soon as practical. If you become aware that such information has been provided by a child under 13, please send us an e-mail at so we can delete this information.
Security Information
We understand that many consumers are concerned about security on the Internet. The Web server here at Shower4ever.com is designed for Internet commerce, and employs industry standard methods of protecting the security of information sent over the site. This statement describes the technologies we use and provides additional information about how we handle your credit card information. We want you to be able to shop at the Shower4ever.com site with confidence. Of course, if you would rather order products by telephone, you can call us toll free at (800) 432-9149.
Is the Information I Send You Secure While It Is Being Sent?
We strive to protect the security of the information you send to us while it is en route to our site. Every page of the Shower4ever.com site on which information is exchanged between you and Shower4ever.com employs Secure Sockets Layer technology. Secure Sockets Layer, or SSL, is a secure and encrypted method of communicating between your browser software and our Web server. SSL is the most common method of secure communication used on the Internet, and SSL technology is built into most major browsers. When you provide information or place an order with us, the information is sent to us via this secure, encrypted SSL connection. A quick method of identifying a secure Web page is to look at the address of the page. Secure pages will usually appear with an address that starts with "https://" rather than the standard "http://".
Shower4ever.com Companies provides links to Web sites outside of Shower4ever.com as an added convenience to the user. Any link included does not imply or convey endorsement of the other company or organization, its site or its products or services. Shower4ever.com Company is not responsible for the privacy, terms of use or other policies of any other Web site.
Is the Information I Am Sending Really Going to Shower4ever.com?
We have also obtained a Verisign™ digital security certificate for Shower4ever.com. Verisign™ is an independent third party that authenticates the identity of others on the Internet. By registering with Verisign™, we provide you a method of independently authenticating that the information you are sending is going to Shower4ever.com.
What Happens to My Information After You Receive It?
SSL protects information en route to us and the Verisign™ certificate confirms that we are the recipient of this information. How the information is handled after it arrives is every bit as important to maintaining security. Once you are finished shopping and you have typed in your shipping information, e-mail address and credit card information, and you have clicked "Submit Order," your encrypted information is sent to our server. All data collected is stored on site at and may be accessed by Shower4ever.com, Co., its wholly owned subsidiaries and contracted third party service providers.
Security Questions or Comments
We are committed to providing a secure, friendly site where customers can shop without undue concern over security. When we receive your information, we use commercially reasonable efforts, including the measures described above, to protect the security of your information on our systems. However, no data transmission over the Internet or any wireless network can be guaranteed to be absolutely secure. Therefore, we do not warrant or ensure the security of any information sent to us online. If you have any questions, comments or concerns, please contact us via e-mail at or toll free at (800) 432-9149.
EFFECTIVE 01/11/09
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